Meet The Team

Learn more about our team

Dr. Heidi Bassler, DVM

Dr. Heidi Bassler is passionate about cats and dogs. She is devoted to their health, well-being, and comfort.

Her special interests include dentistry, internal medicine, pain management, dermatology, and ear disease.  

As a primary care veterinarian, Dr. Bassler focuses on the lifetime well-being of your pet.  Special attention is given to pediatric visits and senior care.

Pain management is an important part of her practice, and includes preventive care, nutritional supplements, medications, and laser therapy.  Dr. Bassler is committed to making her patients feel better. 

When illness arises, Dr. Bassler is knowledgeable and equipped to help diagnose and treat your pet.  She is well-versed in internal medicine and is asked to consult on challenging second-opinion cases.

Dr. Bassler has extensive training in veterinary dentistry and focuses much of her practice on the oral health of pets, including oral exams and radiology, pediatric dentistry, periodontitis (gum disease), feline stomatitis, and surgical extractions.  She published a case summary on the Foundation for Veterinary Dentistry's e-newsletter; click here and scroll down to read the summary.

Dr. Bassler earned her Doctor of Veterinary Medicine degree from Atlantic Veterinary College in Canada with several awards. Earlier in her career, she performed post-doctoral research at Cornell University. She was a pioneer in developing the rapid polymerase chain reaction test, commonly referred to as Real-Time PCR. This test uses computer technology to detect DNA from disease-causing organisms, and is frequently used today in human and veterinary laboratories. Dr. Bassler published her ground-breaking research in Applied and Environmental Microbiology. Click here to read her article.

Professional memberships include:

  • American Association of Feline Practitioners
  • Foundation for Veterinary Dentistry
  • American Animal Hospital Association 
  • American Veterinary Medical Association 
  • Canadian Veterinary Medical Association
  • Massachusetts Veterinary Medical Association
  • New Hampshire Veterinary Medical Association
  • Veterinary Information Network 

Dr. Bassler is licensed to practice veterinary medicine in Massachusetts and New Hampshire.  She is also involved in various local groups, and supports Anna Jaques Hospital, Merrimac River Feline Rescue Society, Jeanne Geiger Crisis Center, Firehouse Center for the Arts, and Newburyport's Chamber of Commerce.

In addition to daily communications with pet owners, Dr. Bassler enjoys educating the public through various media outlets. Her newspaper column, Paw Prints, appears monthly in Newburyport's Daily News.  Click here for the most recent article. For almost a decade, her radio show, Your Pet's Health, aired every Sunday morning from 8:30 am to 9:00 am on WNBP (106.1 FM).

Most importantly, Dr. Bassler understands that good communication with pet owners is essential to helping her patients feel better and stay well.  Her goal is to help your pet live a long and happy life with you.

Dr. Jennifer McClellan, DVM, DACVIM

Dr. Jennifer McClellan is Board Certified in Veterinary Internal Medicine.  After obtaining her Doctor of Veterinary Medicine degree from Cornell University, she completed a rigorous residency program in this field, and successfully passed the board examinations to become an internal medicine specialist, as a Diplomat of the American College of Veterinary Internal Medicine (DACVIM).

Dr. McClellan performs abdominal ultrasound and echocardiograms (sonograms of the heart).  She combines her expertise as a skilled ultrasonographer and brilliant internist.  Dr. McClellan consults on those cases that require her expertise in advanced imaging.

Dr. McClellan is available at Bassler Veterinary Hospital by referral appointment.

Dr. Robin Zuckerman, DVM

As a veterinary surgeon, Dr. Zuckerman limits her practice to complicated pet surgery cases.  She received her Doctor of Veterinary Medicine degree from Tufts University, and completed her surgery internship at South Shore Veterinary Associates.

Dr. Zuckerman has been instrumental in providing competent emergency and surgical care for cats and dogs in Massachusetts and New Hampshire.  She was a founding member of the Emergency Veterinary Clinic in Portsmouth in 1991, and continues to practice in the seacoast area.

Dr. Zuckerman joins the Bassler Veterinary team for complicated surgeries.  With the addition of this skilled surgeon, we are able to offer even more advanced care for our patients.

Dawn D., CVT

Hospital Administrator; Certified Veterinary Technician

Dawn is our Hospital Administrator and senior Veterinary Technician.  

As Hospital Administrator, Dawn keeps behind-the-scenes at Bassler Veterinary Hospital humming smoothly.  For example, she makes sure the medical equipment is maintained and in tip-top shape, so that there are no hiccups if your pet is in need. Inventory, pharmacy, and supplies are also her responsibility.  When your pet's check-up and vaccines are due, Dawn sends your postcard reminders.  You even have Dawn to thank when your pet's health insurance or coupon rebate checks arrive at your home.

Dawn has been a Certified Veterinary Technician for almost 20 years. She graduated from Essex Agricultural and Technical Institute with an Associate's Degree in animal health science. She has been assisting veterinarians, caring for pets, and educating their owners ever since. Dawn is a member of the Massachusetts Veterinary Technician Association, as well as the National Association of Veterinary Technicians in America. She is also actively involved with the American Diabetes Association. 

In addition to all her other animal interests and veterinary experience, Dawn enjoys veterinary dental care. She is trained in veterinary dental hygiene and oversees oral hygiene and dental radiology at BVH.  When your pet leaves our office with pearly whites, fresh breath, and a beautiful set of personal digital dental radiographs, Dawn is likely the one to thank!  

Dawn is also certified in Companion Animal Laser Therapy.  This Class IV laser decreases pain and promotes healing after surgery or dental procedures; other applications are chronic painful conditions such as arthritis.

When not at Bassler Veterinary Hospital, Dawn enjoys spending time with her rambunctious Cairn Terrier, Sawyer, who is in the never-ending search for perfect obedience, and has obtained his Canine Good Citizenship certification.

Kelly P., CVT

Certified Veterinary Technician

Kelly has devoted her life to animal care.  She started as a veterinary assistant when she was a teenager, and later went on to become certified as a Veterinary Technician.  She enjoys all aspects of feline and canine care.  

Kelly is particularly interested in primary care practice so that she can develop a bond with her patients and their owners.  She lives in nearby New Hampshire, with her family and her silly Wheaton Terrier, Piper.

Amber R.

Veterinary Technician

Amber is a terrific veterinary technician, and we’re thrilled to have her at Bassler Veterinary Hospital.  She is skilled in every area of the hospital.  You may meet her during office visits, gently holding animals for their examinations.  Behind the scenes, she is a competent anesthesia nurse and provides TLC to surgical patients.  Amber is also a key technician with other tasks such as phlebotomy, IV catheter placement, laboratory procedures, and taking radiographs.  Amber has a lot of experience providing healing and comfort to patients and is certified in Companion Animal Laser Therapy.

Amber started her career in veterinary medicine in Florida, then took the brave trek north to Massachusetts.  Her maltese, Khloe, likes to bring Amber for walks on the beach; sometimes they check out the beautiful hiking trails together, too.  In her spare time, she adventures into Boston for sight-seeing.  

Angelica A.

Veterinary Technician

Angelica loves working with animals!  She grew up on a farm with horses, goats, chickens, dogs, and cats.  This childhood experience led Angelica to her current position.  She worked with horses in many capacities for eight years, when she expanded her professional passion to include cats and dogs.

Angelica has numerous roles within the hospital.  She has a gentle manner, and enjoys helping Dr. Bassler during exams with cats and dogs.  She also assists other technicians during anesthetic procedures and the post-op recovery period.

Angelica is currently enrolled in the Veterinary Technician program at North Shore Community College.  She joined the BVH team as a student intern, and so impressed us that we asked her to stay when her internship ended.  She will complete her studies next spring and will become licensed as a Certified Veterinary Technician.

When not at work, Angelica likes to explore new restaurants and take care of all the animals on her farm.  Her daily routine includes interacting with her three horses (Wolfie, Dia, Dixie), three goats (Michael, Jackson, Chewy), lots of chickens, six dogs (Snickers, Belle, Day, Shelby, Riley, Abby), and three cats (Lily, Kitty, Angel).

Samantha T.

Veterinary Technician

Megan J.

Receptionist and Veterinary Assistant

Crystal R.

Receptionist and Veterinary Assistant

You can't miss Crystal's lovely smile when you visit our hospital.  Crystal has had a passion for animals since she was a little girl.  Her current role combining receptionist and assistant duties helps the hospital run smoothly.  You may meet friendly Crystal at the front desk or find her helping the technicians and doctors with patient care.

Crystal grew up with dogs, cats, and reptiles in her household.  As she became an adult, she worked at a doggy daycare and enjoyed every minute of it.  She then started her own dog-walking and pet-sitting business on the side and has continued this throughout the years.  Eventually, Crystal decided to venture out into the medical side of animal care and joined the team at Bassler Vet. 

Crystal currently lives near Salisbury.  When not at Bassler Veterinary Hospital, you are likely to find her at the gym, or hiking with her two dogs, Shyloh and Brody. 

Jennie T.


Jennie is one of the pleasant faces that greets you at our front desk.  Jennie has always had a love for animals. As a teenager she would ride her bicycle from Newburyport to Salisbury to volunteer at the feline rescue (MRFRS) before starting her shift downstairs at the veterinary hospital

After graduating from Essex Agricultural and Technical High School, Jennie continued her education at North Shore Community College where she received her certificate in Animal Care. She spent many years working with animals in doggy daycare, as a pet sitter, and as a veterinary assistant. After her second child she ventured into the childcare field as a Preschool teacher and has recently returned to the veterinary field with us as receptionist.

Jennie currently lives in Salisbury with her husband and two young children. Their home is ruled by three dogs: Kaden the Border Collie, Kyzer the German Shepherd, and Gunner the Golden Retriever; and two ferrets – Nibbles and Kia. Jennie is a busy lady but still finds time to enjoy camping and her family. 


Read what people are saying about us.

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My family and I strongly recommend Dr. Heidi Bassler and her team at Bassler Veterinary Hospital. Above and beyond offering top-notch veterinary and medical skills, I truly felt we had an advocate for the health and well-being of our pet, and our family. Dr. Bassler personally goes the extra mile to care for animals, and comfort and educate their families. Whether for routine check-ups or emergency veterinary care, Bassler Veterinary Hospital is a regional treasure!

Scott, West Newbury 2016

We visited Bassler Vet Hospital after our Pomeranian dislocated his hip on the ice. Dr. Bassler and her team had such a caring nature, attention to detail and overall was incredible. They are SO nice and they genuinely care about their patient's well-being. We had used a local Vet for our dog and two cats for a few years, but immediately switched over to Dr. Bassler after just one visit.

Stephen 2016

Bassler Veterinary Hospital is the best of the best. Word on the street is that if nobody can figure out what is wrong with your dog or cat, then you need to see Dr. Bassler. With this in mind, I brought my dog King to see Dr. Bassler when King was gravely ill and other vets were scratching their heads. Dr. Bassler took a detailed history, performed a thorough exam, and ran some special tests. And just as people said she would, Dr. Bassler diagnosed the problem and put King on the road to recovery. I am so grateful! Dr. Bassler is really friendly and also has a very nice staff. She also responds to my emails, which makes me feel valued and keeps me informed.

Fred 2015

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