Patient Reviews

See why pets and their people love us! 

We strive to provide the best possible care and service for our patients. Please leave a review to let us know how we are doing and to share your experience with others. Call our office for more information, and schedule an appointment for your pet today!

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Read what other patients have said about us:

Kerry M., Salisbury

I can NOT say enough great things about Dr. Bassler and her staff! A few years ago we were told our dog, Emma, had a mast cell tumor in her nose. Looking for answers and feeling frustrated, I ended up calling Dr. Bassler. We got in right away, she was calm and caring, gave us hope, and set us up with appointments to get to the bottom of it. She referred us to an oncologist and Emma underwent chemotherapy and surgery to remove her tumor. Since then, we call and e-mail any time we find spots. Dr. Bassler always takes us, answers my frantic e-mails, and is always kind and considerate. Her staff knows our dog and is so amazing with calls and follow ups. We trust them and ONLY them with our pup! I truly think they saved her life and I am continuously grateful for them all. If you are looking for a caring, compassionate, and knowledgeable staff, THIS is the place to go. LOVE THEM.

Collette C., Amesbury, MA

Dr. Bassler and her staff are exceptional! I got my sweet dog Mariska last July. I did not yet have a vet in this area, so I did some research which included asking local folks out walking their dogs. I was referred to Dr. Bassler buy many people and also by a vet tech that I met. I decided to go with Dr. Bassler because she had such stellar reviews. I had many questions, as I had just adopted my dog. I emailed Dr. Bassler and she got back to me right away. I later found out that she was on vacation yet still took the time to respond to me twice via email! She was not hesitant to give me information and advice before my Mariska was her patient. She and her staff are very warm and caring. Dr. Bassler is very thorough, incredibly knowledgeable, and will answer questions with patience, clinical information, and recommended treatment plans. Although cost of care can add up quickly, Dr. Bassler and her staff will assist as best they can. They will break down cost, priority, payment options such as Care Credit and pet insurance plans. I feel very fortunate and grateful that I made the decision to bring Mariska to Bessler Animal Hospital.

Susan H., Lunenburg

We came to Dr. Bassler a few years ago when one of our dogs was having an autoimmune related problem. After the fist visit to this office we left our previous veterinarian with whom we were with for over 15 yrs. Dr. Bassler and her team are thorough, competent, compassionate, and above all - very good with our two working dogs. On several occasions Dr. Bassler has gone above and beyond for us. She has stayed late, come in early, and even came in especially for us after hours when the office was closed to treat our dogs. Only a doctor who truly cares about their patients would do this. We very much appreciate all that she and her staff have done for our dogs and we highly recommend this veterinarian to anyone who is looking for excellent care for their animals.

Bonnie C, South Mills, NC

Dr B and her staff were outstanding. Their compassion and professionalism is unsurpassed. My dog had a dental emergency while camping in Salisbury. Dr B went above and beyond to perform an unscheduled surgery alleviating my pets pain and suffering. Within 48 hours my dog was happy and back to normal. I would highly recommend this veterinarian to any pet owner. Thank you again for everything!

Maureen H., Salisbury

I have been taking my pup a.k.a. HaleyBear, my little girl to Bassler Vet Hospital for almost 3 yrs.We have been to other vets from FL to MA &Dr. Bassler is the very best Haley & I have ever had!Today my little girl underwent dental surgery. I can rest at ease knowing Haley is in good hands. Dr. Bassler has received perfect scores in multiple areas including dentistry. Knowledge is power! Dr. Bassler is a POWERHOUSE! we are never treated as a number or just another patient. we are always treated with kindness, respect & as family. Her staff is always welcoming, kind, knowledgeable & always with a smile on their faces. They treat my little girl as their own. I am able to get in touch with the doctor at any given time or day even on Sundays & after hours. The "good doctor" is always available to her patients &will personally speak with you. Who else can say that about their vet? Not many! I cannot say enough on how grateful we are to have such a wonderful doctor & staff.

Cassandra and Josh, Haverhill

Words can't even describe the love I have for Bassler Veterinary Hospital and each and every staff member. During rough times with my cat, Dr. Bassler was sympathetic, caring and completely honest with me. The staff went above and beyond to make things easier for us knowing my heart was heavy. The rooms were spotless, the nurses were gentle and the staffs hearts felt for each and every person there. I recommend this facility for any pet owner and I will continue to go there with all of my pets. Thank you again Bassler Staff for all you did and do.

Margaret, Amesbury

Dr. Bassler and her staff take excellent care of our four animals. She is thorough and informative. She also goes above and beyond the care of any veterinarian that I had previously. Her office is punctual and clean. I love how there is different patient rooms for cats and dogs. I would recommend Dr. Bassler highly.

Scott, West Newbury

My family and I strongly recommend Dr. Heidi Bassler and her team at Bassler Veterinary Hospital. Above and beyond offering top-notch veterinary and medical skills, I truly felt we had an advocate for the health and well-being of our pet, and our family. Dr. Bassler personally goes the extra mile to care for animals, and comfort and educate their families. Whether for routine check-ups or emergency veterinary care, Bassler Veterinary Hospital is a regional treasure!

Stephen, Newburyport

We visited Bassler Vet Hospital after our Pomeranian dislocated his hip on the ice. Dr. Bassler and her team had such a caring nature, attention to detail and overall was incredible. They are SO nice and they genuinely care about their patient's well-being. We had used a local Vet for our dog and two cats for a few years, but immediately switched over to Dr. Bassler after just one visit.

Fred, Salisbury

Bassler Veterinary Hospital is the best of the best. Word on the street is that if nobody can figure out what is wrong with your dog or cat, then you need to see Dr. Bassler. With this in mind, I brought my dog King to see Dr. Bassler when King was gravely ill and other vets were scratching their heads. Dr. Bassler took a detailed history, performed a thorough exam, and ran some special tests. And just as people said she would, Dr. Bassler diagnosed the problem and put King on the road to recovery. I am so grateful! Dr. Bassler is really friendly and also has a very nice staff. She also responds to my emails, which makes me feel valued and keeps me informed.

Rachel, Amesbury

I cannot say enough good things about this clinic. The staff is amazing, they love each pet like it is their own, they helped me calm down when I was worried about my cat being sick. Luckily it wasn't anything life threatening but as a pet parent, it's still scary. Dr. Bassler is amazing, she is so knowledgeable and she treats your animals like they were her own. They give estimates about the procedures that need to be done so there are no surprises. Their prices are very reasonable and they have the best interest of the animal at heart. Thank you for being my two cats doctor. We will be seeing you again!

Kelly, Newburyport

Amazing care, amazing communication, amazing people at Bassler Vet!! My dog recently had a cancer scare and needed surgery and follow up wound care. From the scary first moments to the last post-op check, Dr. Bassler and her wonderful staff were thorough in their care, consistent in their communication and so very kind to my dog. I am a physician and have had human family members treated with disregard in our over-strained health care system. The care and attention my family received at Bassler Vet was outstanding and couldn't be more comprehensive, knowledgeable and truly caring. Thank you!

Kerry, Newburyport

I would like to extend a huge thank-you to Dr. Bassler and her staff at their office in Salisbury. I arrived frantically to her office shortly before they were due to close with my sick poodle. Even though we had never been clients there, they took immediate concern and gave my dog the prompt medical attention he needed to stabilize him. I fear if they had turned us away, the outcome would have been very different

Mary, Newburyport

Dr. Bassler is a wonderful very professional Vet and it is evident, she loves animals, and puts her patients (little munchkins) first. I feel very comforted knowing she will take care of my Sammy.

Erin, Newburyport

I am so thankful for the kindness and compassion that you have for both Tipi and I. We are in our forever home. I have given two of my friends your info. With Gratitude Erin and Tipi Ann Casey-Kelly

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